Our Terms and Conditions

To ensure that you get the most from your journey, please read the following information carefully. These details and conditions govern the purchase of travel arrangements through African Adventure Travellers and form part of your agreement with us.

For bookings made by telephone, if you wish to query any part of your booking please contact your consultant within 7days of the date shown on your booking form. In any event, queries must be made before the departure of your trip.

Deposits

Payment of a deposit enables African Adventure Travellers to hold a reservation for you by making booking arrangements for your adventure safari. In the case of deposits paid to African Adventure Travellers for the purpose of a tour, acceptance of the tours will be subject to the terms and conditions of the different service providers used. Please feel free to ask your consultant for details of the services providers.

Payments

African Adventure Travellers accepts cash, wire transfer, and personal cheques. However, where payment is made by cheque and the cost of your purchase is greater than the cheque guarantee limit we will not, under any circumstances, order tickets or travel documents until atleast 21days after receipt of the cheque from you. This is to allow funds to clear into our accounts. Banks can re-present funds several times and evidence of funds being debited from your account is not confirmation that funds have been credited to African Adventure Travellers. You will be liable for any increase in fare which may occur in between cheques being presented to us ordering tickets or travel documents. We cannot accept payment by cheque for some types of ticket and your consultant will advise you if this is the case. African Adventure Travellers reserves the right to levy a charge to you and/or withhold or cancel your documents should your cheque bounce.

Date Changes

Any date changes which can be made to your purchase(s) by African Adventure Travellers will always be communicated by email, Phone or fax and this should be mainly as a result of changes from service providers. Some changes on other types of ticket or booking can only be made through the airline or supplier direct. African Adventure travellers have no control over other fees which may be charged by an airline or supplier as these will be charged at their own tariffs.

Accommodation

If you have any queries regarding accommodation with which you have been provided, you should bring this attention to African Adventure Travellers, hotel or hostel management immediately. African Adventure Travellers cannot look into any queries if you have not brought them to our attention, the hotel or hostel management.

Insurance

Travel insurance is a vital part of your arrangements and African Adventure Travellers strongly recommends that you have taken out adequate travel insurance for the entire duration of your itinerary.

Passports

You need a valid passport for your travel to Uganda. It is a Common requirement that your passport is valid for at least 6 months after the date you intend to depart from Uganda.

Visas and Other Travel Documents

You should contact the Ugandan Embassy/Mission in your country of residence for the most up to-date advice on visa and travel requirements.

The issuance of a confirmation letter from African Adventure Travellers does not necessarily mean that you will be granted a visa from the Ugandan Embassy/Mission. In such instances, where you are obliged to cancel (part of) an itinerary if you are not granted a visa, cancellation of your ticket or other travel arrangements will still be subject to the supplier or Adventure Travellers Cancellation or administration fees.

Other Conditions

The conditions applicable to any travel booked through African Adventure Travellers are covered in the brochure of the service providers, any tickets they have issued and documents. African Adventure Travellers only acts in the capacity of Agents for the operators in all matters of transportation, tour operation and other services. All tickets receipts, tickets, vouchers, coupons or exchange orders are issued subject to the terms and conditions under which transportation and other services are provided. For licensable bookings, is with African Adventure Travellers.

Refund Policy

African Adventure Travellers will refund 100% of the deposit if we cancel your trip, And we deduct 100$ from trips cancelled by clients 21 days before the start of the trip. But after a Gorilla/Chimpanzee permit has been secured, we don't gurantee on its refund as we have to try our level best to sell it out to other customers if they become available.

African Adventure Travellers cannot accept liability or responsibility for any alteration, delay or cancellation caused by war or threat of civil war, civil strife, natural disaster, terrorism, industrial disputes, fire bad weather, sickness, act of government or public authorities or other circumstances amounting to force majeur and/or Acts of God.

I have read and understood the conditions governing the purchase of travel services from African Adventure Travellers Ltd.

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